A ticketing system is the most popular correspondence channel that hosting providers offer to their customers. It’s usually part of the billing account and is the easiest way to fix a problem that requires some time to examine or that has to be forwarded to an admin. Thus, all replies provided by either party will be stored in one and the same place in the event that somebody else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts in order to perform a particular operation or to reach the company’s support staff. If you would like to administer a couple of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts at the same time. Furthermore, it may take a significant period of time for the provider to process your tickets.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while browsing through your files or configuring various settings. The ticketing system is being strictly monitored 24x7x365 by our support team and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to get help. In stark contrast to certain web hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info with regard to any technical or billing issue. You can also see a collection of help articles, which will help you solve the most commonly encountered issues on your own.