Being able to contact your cloud website hosting company whenever you have any questions or encounter any difficulties is quite important and how fast they will reply and react is often essential, especially if your website is business-oriented, as longer downtime can often mean losing potential customers. The support options are usually one way to identify genuine providers from resellers. The second generally answer just to email messages or support tickets and you may need to wait for a whole day or even more in order to receive an answer. When the trouble involves several replies, you could end up losing several days to get a problem resolved. Using the services of a genuine and reliable web hosting company, you will be in a position to get in touch with the support team anytime and receive a quick reply whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of getting assistance right away, so our cloud website hosting services feature 24/7 tech support along with several options for contact. If you don't have an account yet, you can call us or come on our live chat and talk to a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up getting a service which you can't use effectively. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs more investigation. In contrast to the vast majority of providers on the market, we reply to all the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from our company, you can get in touch with us 24/7 for every server-related issue or forany difficulties and / or questions with regard to the pre-installed software the server comes equipped with. If you have not bought your VPS server package yet, you will be able to find out more about our services by giving us a call or through our live chat service. For more technical issues, you're able to send an email message or open a support ticket via your billing Control Panel and you'll get assistance within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The actual response time normally does not extend past 30 minutes. In case you'd like to have assistance for third-party software, you can use the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any installation or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have well-timed support in general, let alone when you operate an entire server, that's why every single dedicated server that we supply features 24/7 support with one-hour reply time guarantee regardless of the situation. This service is 100 % free for any kind of difficulties with the server or the software that was installed by our admins through the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you could send an email message, and the actual answer time for either of these rarely surpasses 30 mins because we have administrators available round the clock. In case you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on three continents or you may employ our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, that you will be able to add to your server package through the billing Control Panel.