Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single help request you send to us will be attended to within maximum 1 hour. In case your support ticket or e–mail requires additional assistance from a system administrator, we will timely forward it and leave a comment to inform you that your issue is being worked on. If you order the Optional Admin Services package, all of the server management services included there will be executed at a time of your preference.

  • Top quality support service

  • A Premium Customer Support Service

  • If you require assistance using the Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to reach our client support team at any moment via the ticketing system. In addition, should you need help administering your dedicated server, you can order our Optional Admin Services package, that includes Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, data backup hard disk storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Each dedicated web hosting plan is equipped with our free–of–cost Control Panel, which sports a comprehensive knowledge base and a selection of step–by–step video tutorials. Whenever you require assistance with the Control Panel, just hit the Videos or Help buttons in the upper right corner.