Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Guarantee

  • Our group of technicians will try their best to reply to your service needs in up to 1 hour. If, however, the problem you have encountered calls for the assistance of the Admin =Dept,= we are going to send the ticket to the administrator on duty and will post a comment to let you know.

  • Top quality support service

  • Qualified Customer Help And Support Service

  • Our client help crew is going to be on shift for you round the clock to to respond to all service demand tickets that you send to us. We offer customer assistance for all software packages that are pre–installed on your machine. These include our in–house developed Control Panel, the chosen Operating System and also the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Control Panel that is provided free of cost with your VPS offers an inbuilt article base. You will see a collection of illustrative how–to posts and a number of step by step video guides that present all the common web site management tasks. You can gain access to them by simply clicking the Help or Video keys in the top right part of each Control Panel section.